gkv informatik awards the contract for telecommunications and contact centre services to Telekom

Two men are sitting in front of gkv-informatik and Telekom screens.

A forward-looking and innovative solution for the AOKs

gkv informatik has selected Telekom as its provider of telecommunications and contact centre services. Following the successful awards for video platforms and LAN and Wi-Fi infrastructures in 2024, Telekom has now also been awarded the contract for this important area.

With this decision, gkv informatik is continuing to pursue its aim of providing its shareholders – AOK NordWest, AOK Nordost and AOK Rheinland/Hamburg – with a forward-looking and innovative solution for telecommunications and contact centre services as well. Particular emphasis is being placed on the automation of processes using artificial intelligence (AI) and chatbots, which are intended to boost efficiency and bring about a lasting improvement in customer service.

Matthias Volk, Head of Automotive Industry & Health Insurance at Telekom Germany: “Thanks to our extensive partner network, we were able to pool the best expertise and resources for the client. Working in exemplary collaboration with Sikom, Atip and Avaya, we brought together the best technologies and created real added value for the client. The result is an innovative solution that streamlines processes and reduces costs for the AOK health insurance funds.”

The value for money is impressive

In addition to technological innovation, value for money was also a decisive factor in the award of the contract. Telekom was able to prevail over other competitors in this regard and offer an economically attractive solution for gkv informatik and its shareholders.

Comprehensive digitalisation and AI-driven automation

With this step, gkv informatik is consistently pursuing its digitalisation strategy. Particular emphasis is being placed on the further development of AI-supported automation to make customer service more efficient and user-friendly. The integration of modern contact centre technologies is intended to optimise processes and further improve communication with policyholders.

Five men are standing together at gkv informatik and Telekom.

Key to digital progress

"We are delighted to be continuing this strategic partnership. By successfully outsourcing telecommunications and contact centre services, video platforms, and LAN and Wi-Fi infrastructure to a single partner, we can achieve efficiencies and synergies for our customers through improved management, interfaces and tooling," said Stefan Gablowski, Head of Provider Management at gkv informatik.

This decision confirms the successful collaboration between Telekom and gkv informatik and marks another important milestone on the path to digital transformation in the healthcare sector.