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Digitalisation of public administration

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Find out more about the digitalisation of public administration

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Citizen-centred and resilient digitalisation

Generative AI, digital identities and increasing security requirements are driving change in the public sector. Telekom provides support through solutions, consultancy and integration – for modern e-government and OZG architectures

Harnessing digital progress – citizen-focused, efficient, transparent

Better public services

Digital services – such as changing your registered address – are available on the go at any time and can be completed quickly. This reduces waiting times and the need to visit government offices.

Greater efficiency and lower costs

Less paper, less manual data entry and more automation save time, reduce errors and ease the workload on staff

Greater transparency and quality

Digital processes make it possible to track the status of work at any time and ensure reliable results through clear standards

Our solutions for the public sector

  • People are working on laptops, surrounded by digital cloud and IT symbols.

    Sovereign Collaboration

    Seamless collaboration for public administration: open source creates secure, transparent and customisable working environments without vendor lock-in.

    About Sovereign Collaboration
  • A laptop and mobile devices on a meeting table during a meeting.

    Data Intelligence Hub

    The platform for secure data exchange and data-driven innovation in the public sector. Simple, compliant and efficient – for the digitally sovereign public administration of tomorrow.

    Data Intelligence Hub
  • A human hand and a robotic hand sign a document, with a judge’s gavel and law books in the background

    E-File Public

    All files, processes and documents are stored centrally, can be edited collaboratively and are accessible on the go at any time.

    E-File Public
  • A person is working on a tablet at a table in a modern interior

    Interface Manager

    Secure and automated data communication across system boundaries – for efficient processes in government departments and public institutions.

    Interface Manager
  • A technician is working on a mobile phone mast in a wooded, hilly landscape

    KRITIS security

    The IT Security Act 2.0 requires KRITIS operators to implement proactive protection measures and to report cyber incidents within 24 hours. With Telekom’s KRITIS programme, you can meet these requirements securely, efficiently and in a manner that complies with audit standards.

    KRITIS security
  • A person uses a tablet and interacts with digital holographic displays

    Low-code process platforms

    Modelling instead of programming – rapid implementation of digital applications thanks to modern low-code process platforms and agile methods.

    Low-code process platforms
  • People in the laboratory are looking at a tablet next to laboratory equipment and test tubes

    Public Innovation Lab

    Bringing modern digitalisation in public administration to life – through agile prototyping of innovative concepts and technologies at Telekom’s Public Innovation Lab.

    Public Innovation Lab
  • A cityscape featuring a modern skyline and a bridge over a river.

    Provision of open data

    With Telekom’s open data packages, local authorities can provide high-quality data quickly, in compliance with the GDPR and on time – from data inventory to their own portal.

    Provision of open data
  • Two people are working in a server room, analysing digital cloud icons on a transparent display wall

    Register modernisation

    Efficient administration through interconnected registers: automated data exchange, seamless services and an accurate census – with support from Telekom.

    Register modernisation
  • A view of buildings in a city connected via SAP® solutions.

    SAP® solutions

    Using tried-and-tested SAP® solutions, Telekom supports public authorities in the digitalisation and modernisation of their processes.

    About SAP® solutions

Your partner for modern administration

The digitalisation of public administration encompasses hundreds of services – from student finance to smart traffic management – and also offers enormous potential for internal efficiency gains. Rising expectations regarding citizen-focused services are coming up against limited staff resources and the challenge of developing existing systems in a cost-effective manner. At the same time, accessibility, user-friendliness and high security standards are crucial to success.

Deutsche Telekom supports public authorities and IT service providers with a bespoke end-to-end solution: from e-files and e-payments to solutions for modernising registers, as well as geodata and data analytics. Our modular ‘toolbox’ offers tried-and-tested services and products for building a high-performance digital administration architecture.

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With us, your project will become a reality – quickly, securely and reliably

Whether you’re looking for a comprehensive digital strategy or a large-scale equipment upgrade, Telekom’s Public Team is here to help you design and effectively implement a future-proof network for your organisation. Get in touch!

Get in touch