Digitalising administration with SAP® – closing specific gaps in processes

The Public Innovation Lab is an innovative environment designed to simulate and visually represent the entire digitalisation process, from the initial idea through to final implementation. This lab provides a realistic platform on which technologies can be tested, process gaps identified and solutions developed. It thus bridges the gap between the latest technological innovations and the specific needs and requirements of public administration by providing a structured space for experimentation, testing and improvement.

Hybrid solutions are integrated systems that combine different technologies and platforms. For example, an organisation may use both SAP® applications and low-code systems to meet its specific needs. The advantage of hybrid systems is their flexibility: they are tailored specifically to an organisation’s requirements whilst enabling rapid and efficient workflow design. Telekom ensures that these hybrid systems are seamlessly integrated into existing infrastructures, so that the end user experiences a consistent and trouble-free workflow.

Telekom has in-depth expertise in the specific characteristics and requirements of public administration and effectively designs specialist processes using SAP solutions. The focus is not solely on standard solutions. Rather, Telekom develops bespoke systems to meet the specific needs of particular departments or functions, such as police authorities or the administration of grants. Through close collaboration with a network of partners, these specialised applications can be integrated into projects in line with requirements, offering end customers a comprehensive service from a single source.

For Telekom, data transformation is a process in which raw data is converted into information relevant to management decision-making. The aim is to prepare and visualise data in such a way that it is useful for decision-making. This involves selecting a suitable data warehouse architecture, using appropriate tools for data preparation and, ultimately, providing specialist advice to ensure that the information obtained is indeed relevant to management and meets the institution’s requirements.

Public administration is subject to specific requirements that call for a nuanced approach. These include, for example, grant processes, which are particularly complex due to their application and verification procedures. Another key aspect is human resources management, with its specific pension administration for civil servants. Added to this is a separate accounting system that differs significantly from conventional business accounting. Against the backdrop of this diversity, the integration of hybrid IT solutions becomes a key challenge, and Telekom offers targeted support in this area with its specialist expertise.

Low-code systems differ from standard SAP systems primarily in terms of their flexibility and speed of application development. Whilst SAP systems often provide complex and comprehensive solutions for a wide range of business processes, low-code platforms enable the creation of bespoke applications with minimal manual coding. This allows organisations to respond quickly to specific requirements. Both approaches have their strengths and are supported by Telekom in a hybrid model.